Contact Us

We Are Here to Help

Thank you for visiting PuffStep. Our customer support team is available to assist you with product questions, order updates, shipping information, returns, refunds, damaged items, or any other concerns related to your purchase.

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. Providing clear details and photographs, when relevant, will help us review your request more efficiently.

Customer Support

Email: support@puffstep.shop
Phone: (216) 318-0770
Website: puffstep.shop

Mailing Address

PuffStep
9830 3e Rue
Montréal, QC H1C 1C6
Canada

Please contact us before sending any return to our address. Returns sent without prior authorization may not be accepted or processed correctly.