Contact Information

Last updated: July 18, 2026

PuffStep is committed to providing clear and accessible customer support. Customers may contact us regarding product information, orders, payments, shipping, returns, refunds, website concerns, or other service-related questions.

Store Information

Store name: PuffStep
Website: puffstep.shop
Email: support@puffstep.shop
Phone: (216) 318-0770
Founded: 2022

Business Mailing Address

PuffStep
9830 3e Rue
Montréal, QC H1C 1C6
Canada

Order Support

When contacting us about an order, please provide:

• Your full name.
• Your order number.
• The email address used during checkout.
• A clear explanation of your request.
• Photographs or videos when reporting damage, defects, or an incorrect product.

Providing complete information allows us to review your request accurately.

Return Requests

All return requests must be submitted within 30 days of delivery.

Please contact support@puffstep.shop before returning an item. Do not send a return directly to our mailing address unless our support team has confirmed the correct return instructions.

Business and Legal Communications

Business inquiries, intellectual property notices, legal correspondence, and formal complaints may be sent to:

Email: support@puffstep.shop

Or by mail to:

PuffStep
9830 3e Rue
Montréal, QC H1C 1C6
Canada