Shipping Policy

Last updated: July 18, 2026

PuffStep offers free worldwide shipping on all eligible orders placed through puffstep.shop.

3.1 Shipping Cost

Standard worldwide shipping is free. No minimum purchase amount is required unless otherwise stated during a special promotion.

Any optional premium or express delivery service, when available, may be subject to an additional charge displayed at checkout.

3.2 Estimated Delivery Time

Our standard estimated delivery time is 7–10 days.

Delivery time begins after an order has been successfully processed and dispatched. The estimate may vary depending on the destination, carrier availability, customs processing, local postal services, and seasonal demand.

3.3 Order Processing

After placing an order, you will receive an order confirmation at the email address entered during checkout.

Orders may be reviewed before shipment to confirm payment, product availability, and delivery information. Once the order has been dispatched, available tracking information will be sent by email.

3.4 Tracking Information

When tracking is available, customers will receive a tracking number or tracking link after shipment.

Tracking information may require additional time to update after a shipping label has been created. This does not necessarily mean that the order has stopped moving.

3.5 International Shipping

PuffStep ships to customers worldwide. International orders may be processed through different carriers or fulfillment centers depending on the destination and product availability.

Some countries or regions may impose customs duties, import taxes, handling fees, or other charges. Unless explicitly stated at checkout, these charges may be the responsibility of the recipient and are determined by local authorities.

3.6 Delivery Delays

Although most orders are delivered within the estimated timeframe, delays may occur due to:

• Customs inspections.
• Severe weather.
• Transportation disruptions.
• Public holidays or peak shopping periods.
• Carrier delays.
• Remote delivery locations.
• Incorrect or incomplete addresses.
• Events outside our reasonable control.

If your order appears significantly delayed, contact us at support@puffstep.shop with your order number.

3.7 Incorrect Shipping Addresses

Customers are responsible for checking their delivery information before completing an order.

If you notice an error, contact us immediately. We may be able to update the address before shipment, but changes cannot be guaranteed once the order has entered processing or has been dispatched.

PuffStep is not responsible for delivery failure caused by an incorrect, incomplete, or outdated address provided by the customer.

3.8 Failed Delivery and Returned Packages

If a package cannot be delivered because the recipient is unavailable, the address is incorrect, or the package is not collected, it may be returned to the sender or a fulfillment facility.

Please contact us if this occurs. Additional verification may be required before a replacement or refund can be arranged.

3.9 Lost Packages

If tracking shows no movement for an extended period or your package has not arrived, contact our support team.

We may ask you to confirm your delivery address, check with household members, inspect safe delivery locations, or contact the local carrier. After reviewing the circumstances, we will provide an appropriate solution.

3.10 Damaged Packages

If your package arrives visibly damaged, take photographs of the outer packaging, shipping label, and product before disposing of any materials.

Send the photographs and your order number to support@puffstep.shop so we can review the issue.

3.11 Multiple Shipments

An order containing multiple products may occasionally arrive in separate packages. When this happens, each package may have a different tracking number and delivery date. You will not be charged additional standard shipping fees.

3.12 Shipping Support

Email: support@puffstep.shop
Phone: (216) 318-0770

PuffStep
9830 3e Rue
Montréal, QC H1C 1C6
Canada