Terms of Service

Last updated: July 18, 2026

These Terms of Service govern your access to and use of puffstep.shop, including all purchases made through the website. By visiting our website, creating an order, or using any part of our services, you agree to these terms.

2.1 Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to place an order through our website.

You agree not to use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes. You must not attempt to interfere with the website, introduce harmful code, gain unauthorized access, or misuse any information provided through the store.

2.2 Product Information

We aim to present product descriptions, photographs, colors, sizes, features, and specifications as accurately as possible.

However, product colors may appear slightly different depending on your screen settings, lighting, photography, or manufacturing variation. Minor differences in texture, packaging, measurements, or appearance do not necessarily indicate a defect.

We may update product descriptions, prices, availability, or specifications without prior notice.

2.3 Pricing and Payment

All prices are displayed in the currency shown on the website at the time of purchase.

Prices may change without notice. However, price changes will not affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.

Payment must be completed through one of the payment methods available during checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

2.4 Order Acceptance

An order confirmation does not always mean that an order has been finally accepted. We reserve the right to review, limit, reject, or cancel an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraud or unauthorized payment.
• Incomplete or inaccurate shipping details.
• Unusual order quantities.
• Delivery restrictions.

If we cancel an order after payment has been received, the affected amount will be refunded to the original payment method.

2.5 Shipping and Delivery

PuffStep provides free worldwide shipping with an estimated delivery time of 7–10 days.

Delivery estimates are provided in good faith and are not guaranteed. Delays may occur due to customs procedures, weather, transportation disruptions, local postal services, public holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

2.6 Returns and Refunds

Eligible purchases may be returned free of charge within 30 days of delivery. All returns and refunds are subject to our Return & Refund Policy.

Customers must contact us before returning a product and follow the instructions provided by our support team.

2.7 Intellectual Property

All website content, including the PuffStep name, branding, product descriptions, graphics, icons, photographs, page layouts, and written materials, is owned by or licensed to PuffStep unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

2.8 Third-Party Services

Our website may use third-party providers for payment processing, hosting, order fulfillment, analytics, or other services.

Those providers may have their own terms and privacy practices. PuffStep is not responsible for third-party websites, services, or content that we do not directly control.

2.9 Prohibited Activities

You may not use the website to:

• Violate any applicable law or regulation.
• Submit false, misleading, or fraudulent information.
• Infringe intellectual property or privacy rights.
• Upload malware, viruses, or harmful code.
• Harass, threaten, abuse, or discriminate against others.
• Collect customer or website data without authorization.
• Interfere with the security or operation of the website.
• Resell or exploit the website without written permission.

2.10 Limitation of Liability

To the fullest extent permitted by applicable law, PuffStep will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights provided by applicable law.

2.11 Indemnification

You agree to be responsible for losses, claims, expenses, or liabilities resulting from your unlawful use of the website, your violation of these terms, or your infringement of another party’s rights.

2.12 Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our products, services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an update indicates acceptance of the revised terms.

2.13 Governing Principles

These terms are interpreted according to applicable laws and mandatory consumer protection requirements. Customers may retain additional rights based on their country, province, state, or territory of residence.

2.14 Contact

Questions about these Terms of Service may be sent to:

Email: support@puffstep.shop
Phone: (216) 318-0770

PuffStep
9830 3e Rue
Montréal, QC H1C 1C6
Canada